Privacy Policy

Effective Date: June 15, 2026

Privacy Policy

Hirst Plumbing & Mechanical (“Hirst Plumbing,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information you provide through our website and services.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit forms, request service, communicate with us, or otherwise interact with our business.

Information We Collect

We may collect information you voluntarily provide, including:

  • Name
  • Email address
  • Phone number
  • Service address
  • Billing address
  • Information related to plumbing or mechanical service requests
  • Any information submitted through contact forms, quote requests, financing inquiries, or online scheduling

We may also automatically collect certain information, including:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Referral sources
  • Cookies and similar tracking technologies

How We Use Information

We may use information to:

  • Respond to inquiries
  • Schedule and perform services
  • Provide estimates and quotes
  • Process payments
  • Improve our website and services
  • Send appointment reminders and service updates
  • Communicate promotional offers and company news
  • Comply with legal obligations

SMS Communications

If you provide your mobile phone number, you may receive service-related text messages, appointment reminders, or promotional communications.

Message frequency may vary.

Message and data rates may apply.

You may opt out at any time by replying STOP.

Mobile information will not be sold, rented, or shared with third parties for marketing purposes.

Cookies & Analytics

Our website may use cookies, analytics services, and similar technologies to improve user experience and measure website performance.

You may disable cookies through your browser settings; however, some website functionality may be limited.

Third-Party Services

We may utilize trusted third-party vendors for:

  • Website hosting
  • Analytics
  • Advertising
  • Financing applications
  • Payment processing
  • CRM and customer communication systems

These providers may access information only as necessary to perform services on our behalf.

Information Sharing

We do not sell personal information.

We may share information:

  • With service providers assisting our operations
  • To comply with legal requirements
  • To protect our rights, property, customers, or business
  • In connection with a merger, acquisition, or business transfer

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. While no system can guarantee absolute security, we take commercially reasonable measures to protect data.

Your Rights

Depending on applicable law, you may have rights to:

  • Request access to personal information
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Opt out of marketing communications

To exercise these rights, contact us using the information below.

External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

Contact Us

Hirst Plumbing & Mechanical
309-281-1459
East Moline, Illinois